With the YITH Advanced Refund System for WooCommerce, enhance customer trust and satisfaction by providing a straightforward and secure refund process. How can you benefit from the Advanced Refund System?
1. Elevate customer satisfaction rates through a simple and swift refund policy.
2. Boost confidence among customers when they refer to the refund policy before making a purchase.
3. Mitigate negative feedback by implementing a refund policy that safeguards dissatisfied customers.
Advanced Refund System Features:
- Reject refund requests by sending an automatic notification email to the user
- Pay the refund manually or through the payment gateway used to place the order
- Choose whether to pay the total amount requested by the user or insert a different amount
- Send asynchronous messages to the user to ask for information about the refund request
- Set the request status as on-hold or processing
- Enable refunds for taxes
- If multiple quantities, you can choose the number of products to refund
- Prevent refund requests if the number of days from the purchase date exceeds the specified value
- The administrator receives an email when:
- user submits a refund request
- the user sends a message from the “My Account” page
- Advanced Refund System for WooCommerce Enable refund requests for the whole order
- Enable refund requests for the whole order or single products
- Add refunded products to the stock
- The user receives an email when:
- the request status turns into “processing” or “on hold”
- administrator accepts or rejects the request
- submitting a refund request
- the administrator sends a message from the site’s backend
- Show a custom message on all not refundable products
- Offer a coupon as an alternative to the refund
- Use options generally or specifically for each product (as well as for a single variation)
- Refund the order automatically soon after receiving the user’s request (feature not available for physical products)
- Set an expiration date for the coupon
- Each message can include an attached file (you can set the maximum allowed size)
- Allow refund requests only if the order exceeds the specified threshold
- The user receives an email when the administrator offers a coupon as an alternative to the refund
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