The SupportCandy plugin equips WordPress with the functionalities of a comprehensive helpdesk ticket system. Our primary focus is on ease of setup and simplicity for users.
This plugin represents over four years of experience gained from the WP Support Plus Responsive Ticket System, which enjoys the trust of more than 10,000 active users. It marks a significant advancement in terms of simplicity, functionality, and expandability.
SupportCandy Addons List:
- SC SLA
- SC Satisfaction Survey
- SC Assign Agent Rules
- SC Gravity Form
- SC Reports
- SC Private Credentials
- SC Usergroup
- SupportCandy Woocommerce
- SC Agent Group
- SC Schedule Tickets
- SC Canned Reply
- SC Knowledgebase Integration
- SC Print Tickets
- SC Timer
- SC FAQ Integration
- SC Email Piping
- SC Export Ticket
- SC Automatic Close Ticket
- SC EDD Integration
SupportCandy Features:
- Private notes for internal communication of agents
- Advanced custom filter and search functionality
- Saved filters for customers and agents
- Agents can create a ticket on the customer’s behalf
- Unlimited number of agents
- Ticket fields for additional information about the ticket
- 16+ Custom field types
- Agent-only fields to keep internal data of the ticket
- Unlimited number of tickets
- Guest tickets (disabled by default)
- Customer fields to store information about the customer across the tickets
- Email notifications
- Rich-text editor (customizable)
- Macros or placeholders for ticket fields
- Working hours
- GDPR Compatible
- Google reCaptcha integration
- Guest can also see their ticket list using OTP Login (One Time Password)
- Terms & Conditions checkbox in the ticket form
